Flood

VIP Adjusting Response to Hurricane Sally in NW Florida

The public adjusters from VIP Adjusting have responded to NW Florida to assist insureds with damage related to Hurricane Sally

It's in our nature to help people in any way we can, and as the track of Hurricane Sally continued to shift east before making landfall, our public adjusters made preparations to respond in Pensacola if the need should arise. 

Several hotel reservations were made throughout the area in case power was knocked out or damage was widespread like we saw in the aftermath of Hurricane Michael in Panama City in 2018.

As it turned out, the storm made landfall just about right on the Florida-Georgia line. Our public adjusters immediately mobilized and went to help.

The damages caused by Hurricane Sally

Hurricane Sally made landfall as a Category 2 storm and took its sweet time passing through. Although the winds weren't incredible like the ones from Hurricane Michael, the length of time it spent in the area allowed those winds to do some damages. The whole area saw downed trees and many areas were without power for quite some time. Our public adjusters have also observed missing shingles and damaged roofs, as well as damage caused by projectiles. 

Closer to the coast and along the water, there was significant damage caused by storm surge and flooding, causing many businesses along the beach, in downtown, and in Perdido Key to have to shut down for repairs. 

Public Adjusting Services for Hurricane Victims

VIP Adjusting's public adjusters remain ready, willing, and able to assist homeowners who have sustained damage from the storm with making sure they're fairly paid by their insurance company. That’s our job; to be a check on your insurance company and make sure they’re looking out for you instead of their own interests.

We know there's a big military presence in and around Pensacola and that many service members are insured by USAA. Just because an insurance company insures service members and their families does not mean they are perfect, and we are happy to provide a free claim review to anyone who has received an undisputed payment, and we're also happy to provide references from Panama City whose USAA claims we helped them with.

In addition to homeowners, our public adjusters have experience with commercial building and construction that is invaluable for evaluating commercial insurance claims, and we've handled a number of business interruption claims from multiple storms. 

Florida Claims Only!

Unfortunately, as much as we'd like to help all storm victims, Alabama prohibits public adjusting, and although there's significant damage across the Florida border, our services will be offered for Florida residents only. 

If you or a loved one have a home or business that's sustained damage in the Pensacola area, VIP Adjusting's public adjusters are happy to provide a free claim evaluation and consultation. Please call today, or contact us, and we'll be more than willing to discuss. 

Back up, overflow, leak, or flood: What's the difference?

If you've had damage in your home caused by water, it literally pays to know the difference in the words you use.

Many homeowners have found themselves in the unfortunate position of discovering water in their home causing damage. A homeowner with this type of damage may have said "my home is flooded!" or "I had a back up," or "there's sewage everywhere!"

These words have different meanings to different people and unfortunately, using them in the wrong way can mean the difference in whether or not coverage is afforded for your claim. 

It's best to let an experienced public adjuster like the ones at VIP Adjusting guide you through this potential minefield, but here are the basics of what you might need to know if you've found yourself with water damage.

 
Water damage from shower

What types of damage does the typical insurance policy cover? 

The two most common types of insurance policies for homeowners in Florida are HO-3 and DP-3 policies, known as "all risk" insurance policies. These types of insurance policies usually cover all sudden and accidental damage, and then reduce that coverage through various exclusions. All-risk insurance policies normally cover water damage caused by plumbing leaks, and access to repair the damaged plumbing. 

Some HO-3 and DP-3 policies and some insurance companies have exclusions for all types of water damage, including plumbing leaks, or may have a cap on plumbing leaks with a special limit of liability, usually $5,000 or $10,000. For the purposes of this article, we are assuming these caps or exclusions are not in place. 

A less common insurance policy in Florida, even though it's often not much cheaper, is an HO-8 policy, which works in the opposite way of an all-risk policy. An HO-8 policy is often referred to as a "named perils" policy. Instead of starting with all sudden and accidental, or "fortuitous" losses, an HO-8 policy starts with no coverage and adds in only certain named perils, usually wind and hail, civil commotion and riot, smoke, aircraft, vehicles, volcano, explosion, vandalism and theft. Those losses are then even further excluded. This type of policy also does not cover plumbing leaks, at all. 

So where does that leave us with our water damage? What's a back up? What's an overflow? What's a leak? What's a flood? Which of them do my insurance policy cover if I have water damage?

Water damage caused by "back ups"

My toilet backed up and disgusting water is everywhere causing damage. Surely that's a "back up," right? Nope! A leak from your toilet is actually covered under an all-risk policy, whether there was a plumbing break or failure, or even if you just had a clog.

The language that excludes a "back up" in an insurance policy often reads "We [the insurance company] do not cover water damage caused by water which backs up through sewers or drains..."

Well, what about if water backs up from the drain in my sink or tub? Surely THAT is a "back up" then? Nope, wrong again. 

Florida's courts, in analyzing the language of insurance policy have held that back ups of sewers or drains are damages caused by water that has backed up from a leak originating off the property. The sewer is the ultimate destination of water that leaves your property, so a failure of plumbing off the property, or water coming from the actual sewer is a "back up" that wouldn't be covered under the insurance policy. The same goes for drains. A storm drain in the street would be a "drain" under your insurance policy, or perhaps, a drainage ditch would be a drain that would be excluded.

Otherwise, your insurance policy is meant to cover losses caused by water accidentally escaping from plumbing systems and appliances in your home, without distinguishing whether that water is coming or going. 

Water damage caused by an "overflow"

Along the same lines of water damage caused by a back up is water damage caused by an overflow. Overflows are often referenced in an insurance policy as water which overflows from a sump pump. If you have a pump meant to keep water out of your home and it is overpowered or overwhelmed, then water will have been deemed to "overflow." The same would hold true for exterior drains. If they've overflowed and result in water that ends up in your house, that would normally be excluded under your insurance policy.

An overflow is not, however, when water escapes from your toilet, your sink, or your tub. These are plumbing leaks and would be covered under a standard all-risk policy. 

Water damage caused by a "leak"

Plumbing leaks are a bit of a catch-all coverage under your all-risk insurance policy, because they are sudden and accidental leaks. Air conditioner and HVAC leaks are covered like this, as well. Depending on the insurance company, some all-risk policies in Florida still cover roof leaks as well. 

The provisions in the insurance policy often exclude repair to the system or appliance the water escaped from, meaning the repair to the plumbing, HVAC or roof is usually not covered, unless it was also damaged by a covered loss. If it failed because of old age, the system isn't covered, but if the roof was damaged by a hurricane, it is covered. The water, then, is what's often referred to as an "ensuing loss."

The all-risk policies that don't cover roof leaks have language that says something like it excludes damage caused by rain "unless the exterior of the building" is first damaged by either a "covered peril," or sometimes more narrowly and specifically by wind or hail. 

Water damage caused by a "flood"

This is the term that trips up most homeowners. "My house was flooded." "I came home to a flood." Flood is not covered by standard homeowners insurance policies because "flood" is a very specific term for water, outside the home, on the ground covering more than a certain area of land. A rising river is a flood. Storm surge is a flood. Abnormally high tide is a flood. Rain water in a low lying area is a flood. The rain storm that carried Noah's ark was a flood. 

An air conditioner leak is not a flood. A plumbing leak is not a flood. A roof leak is not a flood. 

Because of this difference, and some further limiting language in insurance policies, pretty much any water on the ground outside the home is not covered. An abnormally wet ground from heavy rains that exerts pressure on a foundation, or poor drainage are not covered. 

Flood insurance is usually a separate policy under the National Flood Insurance Program, administered by FEMA and the Federal Government.

If you've found yourself with water causing damage to your home in Tequesta, Jupiter, Hobe Sound, or anywhere else in Florida's Treasure Coast or Space Coast, it's best to consult with an experienced public adjuster like VIP Adjusting before your insurance company tries to trip you up in a recorded statement. Call today or contact us for a free claim evaluation.

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